Privacy Policy
Effective September 30, 2026
This Privacy Policy explains how North Texas Water Solutions LLC ("North Texas Water Solutions," "we," "us," or "our") collects, uses, and protects your information when you visit northtexaswatersolutions.com, use our Water Planning Assistant, or communicate with us by text message, phone, email, or web chat.
Information we collect
- Information you give us: your name, email address, phone number, service address, and details about your home and water (for example, number of bathrooms, household size, water concerns, and photos or documents you choose to send, such as a water bill).
- Communications: the content of your text messages, chat conversations, emails, and calls with us or our Water Planning Assistant. Calls may be recorded and transcribed for quality and to keep an accurate record of your request.
- Technical information: basic data sent by your browser, such as IP address, device and browser type, pages visited, and referring page, collected through cookies and similar technologies used by our website and chat tools.
How we use your information
- To respond to your questions and provide water treatment recommendations, estimates, and quotes.
- To schedule, confirm, and perform consultations, installations, and service visits.
- To send you messages you have requested or agreed to receive, including appointment reminders and service updates.
- To operate, secure, and improve our website and services.
- To comply with legal obligations and protect our rights.
Our AI Water Planning Assistant
Our Water Planning Assistant is an artificial intelligence (AI) assistant. Messages you send it are processed by our customer communication platform and its AI service providers so the assistant can generate replies. The assistant provides general information and recommendations; it does not test your water, and its responses are not a substitute for a professional assessment or a written quote.
Text messaging (SMS) and your mobile information
We do not sell, rent, or share your mobile phone number or SMS opt-in information with third parties or affiliates for their marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from every category of sharing described in this policy and will not be shared with any third parties, except service providers that deliver messages on our behalf (such as our messaging platform and telecommunications carriers).
You can opt out of text messages at any time by replying STOP. Reply HELP for help. See our Terms of Service for the full SMS terms.
How we share information
We do not sell your personal information. We share it only as needed to run our business and serve you:
- Service providers that host our website, manage our customer relationship and messaging systems, provide AI processing, and deliver email and text messages. They may use your information only to provide services to us.
- Licensed installation professionals who perform work at your home, limited to what they need to complete your job (such as your name, address, phone number, and system details).
- Legal and safety reasons, when required by law or to protect the rights, property, or safety of our customers, our business, or others.
- Business transfers, if our business is sold or reorganized, subject to this policy.
Data retention and security
We keep your information as long as needed to provide our services, maintain records of your system and service history, and meet legal and tax obligations. We use reasonable administrative and technical safeguards to protect it, but no method of transmission or storage is completely secure.
Your choices
- Text messages: reply STOP to any message to opt out.
- Email: use the unsubscribe link in any marketing email, or email us.
- Access, correction, and deletion: email info@northtexaswatersolutions.com to request a copy of, correction to, or deletion of your personal information. We may keep records we are legally required to retain.
- Cookies: you can block or delete cookies in your browser settings; some site features, such as chat, may not work without them.
Children's privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 13.
Changes to this policy
We may update this policy from time to time. The effective date at the top of this page shows when it was last changed.
Contact us
North Texas Water Solutions LLC
Plano, Texas
Phone: (972) 695-3519
Email: info@northtexaswatersolutions.com